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FAQ
FAQ

How can I extend my credit expiration?

2023.08.15

You can extend credit expiration dates through our website.



How to #1: Pay an extension fee via credit card or using your Ringle points.

Log into the Ringle website (on a PC) → [Profile] → [My Credits] → Click on [Extend dates] for the credit you wish to extend.

  • You can easily extend your credits on our website (PC only).
  • Only credits with less than half of their lesson days remaining can be extended.
  • The fee for extending the credit(s) depend on the number of credits you wish to extend for how many days.
  • The fee for extending one credit for one day is: $2 (base fee) + 2.1% of the per day price of the credit (i.e., purchased price of the credit divided by the days in the validity period.



How to #2 : Redeem the Extension Coupon.

For each new purchase of a credit package worth $230 or more (based on actual payment billed) after your first purchase, you will receive an [Extension Coupon].

  • You can access your Extension Coupon by going to [Profile] > [Coupons].
  • Extension Coupons can only be used on credits that have not yet expired. (Cannot be used on expired credits.)
  • Extension Coupons are valid for 60 days after issuance.
  • The regular fee for extending expiration dates will be deducted from any refunds for credits that were extended using a Extension Coupon.

⚠️ Validity period extensions or exchanging between 20-min and 40-min lessons are not supported

⚠️ Every Week credits are not allowed to extend dates.

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