Hello, this is the Ringle Customer Experience Team.

On December 4, 2023, Ringle will undergo the Ringle 3.0 update, a year-long preparation. With the 3.0 update, we'd like to inform our customers about some feature removals and integrations.

1. Discontinuation of Ringle Webinar VOD Replay

Starting December 4, the [Content] > [Webinars] section will be removed. Consequently, you won't be able to replay any VODs provided in that section, and favorited VOD webinars will also be deleted.

The beloved Ringle LIVE, cherished by many, will be revamped after a reevaluation period to cover a broader range of topics, including global careers, business English, and study abroad preparations.

The "Read With Me:Book" and "Self Study-Books" programs will continue to be available after the 3.0 update.

2. Termination of Tutor Feedback Scores

After completing a class, the provision of tutor feedback scores will be discontinued. Post-3.0, class feedback will be revamped to include:

• Qualitative feedback left by tutors via messages
• Quantitative scores and analysis via Ringle AI (formerly CAF Diagnosis)

Previously, feedback scores provided by tutors varied based on their qualitative assessments. This update aims to offer both qualitative tutor feedback and objective English analysis scores, ensuring consistent evaluations regardless of the tutor or teaching materials.

3. CAF Diagnosis Renamed to Ringle AI Analysis with Added Pronunciation Analysis

Launched in June this year, Ringle CAF Anlaysis service has undergone a renewal and is now named "Ringle AI Analysis," with the addition of a pronunciation analysis feature.

Ringle AI Analysis provides scores in four areas based on each class's content: 1) Accuracy, 2) Complexity, 3) Fluency, and 4) Pronunciation. It also presents detailed improvement suggestions for each area. This helps identify which aspects of your English need improvement and prepares you for upcoming classes.

4. Integration of Lesson Analysis Area Deletion into Ringle AI Analysis

The previous "Review" tab, which offered "Lesson Analysis," will disappear. Instead, with 3.0, you can receive more detailed analysis through "Ringle AI Analysis."

Despite the discontinuation of lesson analysis, the 3.0 update will maintain the provision of recording scripts.

5. List of Other Terminated Services

[Booking]Tutor matching options: "Check other available times for the selected tutor" feature will be discontinued.

[Activities] Termination of activities service

[Tutor] Discontinuation of the new tutor list page

We carefully listen to each of your opinions to create a better service. If you encounter any inconvenience or have questions while using the updated features, please let the RIngle Customer Experience Team know.

Thank you.

Ringle Customer Experience Team