[Discussion] Do you tend to prefer sending emails or making phone calls? Does this differ in personal or professional contexts? Explain.
[토론] 이메일을 보내거나 전화를 거는 것을 선호하시나요? 개인적인 상황일 때 업무 상황에서 차이가 있나요? 설명해 보세요.
Q2
[Practice] Imagine that you’re responsible for calling a client and letting them know that you are no longer interested in working with them. Practice how you might go about this conversation.
[연습] 고객에게 전화를 걸어 '더 이상 고객과 함께 일하고 싶지 않다'는 의사를 전달할 책임이 있다고 가정해 보세요. 이 대화를 어떻게 진행할지 연습해 보세요.
Q3
[Discussion] What was the most challenging phone call you’ve had to make in a professional context?
[토론] 업무를 하면서 가장 어려웠던 전화 통화는 무엇이었나요?
Q4
[Practice] Imagine that you’ve just received a call from an angry client because of a poor experience they had with one of your colleagues. Calm the client down and respond to their frustrations.
[연습] 동료 중 한 명과의 좋지 않은 경험으로 인해 화가 난 고객으로부터 전화를 받았다고 가정해 보세요. 고객을 진정시키고 고객의 불만에 응답하세요.
Q5
[Discussion] How do you handle frustrated or angry clients that are complaining about your product / service? Do you prefer phone calls or emails? Explain.
[토론] 제품/서비스에 대해 불만을 제기하는 화난 고객을 접했을 때 어떻게 대처하시나요? 전화나 이메일을 선호하시나요? 설명해 보세요.
Q6
[Practice] Imagine that a client has asked you to give them a call at the end of their last email, citing concerns about your slow response time. Practice what you might say to the client on a phone call.
[연습] 고객이 보낸 이메일 말미에 '응답이 느리다'는 이유로 전화를 걸어달라고 요청했다고 가정해 보세요. 전화 통화에서 고객에게 어떤 말을 할 수 있을지 연습해 보세요.
Q7
If you have a question or questions that you'd like to discuss during your class, please write them down.
궁금한 점이 있거나 수업 중에 얘기해 보고 싶은 질문이 있으면 적어주세요.
Expressions
compile
put together
Ví dụ
1
Let’s compile a list of restaurants we might go to.
Ví dụ
2
After compiling the program, the engineer was ready to go.
elicit
to cause to happen or provoke
Ví dụ
1
She wanted to elicit a reaction from him, so she bothered him for an hour.
Ví dụ
2
Her amazing dance performance elicited an applause from the audience.
representative
a person standing in for a company (often from a customer service standpoint)
Ví dụ
1
As a representative of a major fruit company, I must say I disagree.
Ví dụ
2
The representative hung up on me!
dictate
to determine authoritatively
Ví dụ
1
I will dictate whether or not oranges are allowed at this party.
Ví dụ
2
There are many things we cannot dictate in this world.
본 교재는 당사 편집진이 제작하는 링글의 자산으로 저작권법에 의해 보호됩니다. 링글 플랫폼 외에서 자료를 활용하시는 경우 당사와 사전 협의가 필요합니다.
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